1. HOW MUCH IS SHIPPING?
Shipping charges are calculated in real-time. Charges are based on total package weight and the destination address. We do not use a one-charge fits all pricing policy. To calculate the cost of shipping, add an item to your shopping cart by clicking on the buy button underneath the item you are interested in. The item will be added to your shopping cart located on the right side of the screen. Underneath the shopping cart is an option to enter your zip code and it will calculate the cost of shipping.
2. HOW LONG WILL SHIPPING TAKE?
Your package will be shipped from our facility within 24 hours of the order being placed. Wholesale orders will be shipped 1-2 days after the order is placed. Domestic orders take between 1-10 business days to arrive to its destination.
3. WHAT IF I’M LOCAL?
If you want to pick up your order at our Daytona Beach Corporate Office, simply enter the code “PICKUP” at checkout and shipping & handling fees will be waived!
4. ¬†WHAT IF THE PACKAGE DOESN’T ARRIVE?
Address labels are generated straight from your order form. What you enter online will be transferred directly onto the label by our software system. If you provided an incorrect address or the package is refused by the recipient and the package is returned to us, you will be notified. We will not refund your money. If you want, we will re-ship; however, you must pay the full price on shipment costs. If NOT SO SIMPLE SYRUP put an incorrect address on the package, we will either refund your entire cost or ship a new package at no charge to you.
5. WHAT IF MY PACKAGE IS TIME SENSITIVE?
It has to arrive on a specific date! The only method for us to “guarantee” an exact arrival date is to use Federal Express overnight service. HYPERLINK “http://www.fedex.com” www.fedex.com. We can also use Federal Express 2Day and 3Day service, but the package may arrive before the anticipated date.
6. WHAT IF I WANT IT FASTER?
When placing an order, simply select overnight, 2nd day or 3rd air in order to receive quicker turnaround. Please note that 2nd and 3rd day air are not guaranteed. All overnight orders received before 2pm, leave our facility the same day it is placed, unless the product is not in stock. If that is the case, we will email you.
Please note: If your order has already been placed and you’d like to upgrade your shipping method, please email us immediately. We will give you a phone number to call to give us your credit card information to charge the difference.
7. IS THE ARRIVAL DATE ALWAYS GUARANTEED?
Occasionally a package gets delayed because of weather, e.g. a snow storm or an unforeseen natural or un-natural occurrence. These are called “Acts of God”. NOT SO SIMPLE SYRUP, the US Post Office and UPS cannot be held responsible for the delays.
8. WILL YOU SHIP TO PUERTO RICO, US VIRGIN ISLANDS AND OTHER USA TERRORITIES?
We are not able to ship to American territories, e.g Guam, Puerto Rico, US Virgin Islands, due to the extreme heat. We are not able to maintain the syrups at a stable temperature.
9. WILL YOU SHIP TO US MILITARY BASES?
No. We are not able to ship to most APO and FPO addresses due to delays with the shipments.
10. WILL YOU SHIP INTERNATIONALLY?
No. We do not ship beyond the 50 United States. The duties, fees and delays make the process unacceptable.