1. WHAT IF I’M NOT SATISFIED?
We stand by our products. We use the best ingredients and stand behind our product. If you are not satisfied with our product, please notify us and we will refund your money. If there is a special problem, we may request that you ship the product back to us at our expense.

2. WHAT IF THE PACKAGE DOESN’T ARRIVE?
Address labels are generated straight from your order form. What you enter online will be transferred directly onto the label. If you provided an incorrect address or the package is refused by the recipient and the package is returned to us, you will be notified. We will not refund your money. If you want, we can re-ship; however, you must pay the full price on shipment costs. If NOT SO SIMPLE SYRUP put an incorrect address on the package, we will either refund your entire cost or ship a new package at no charge to you.